If that doesn't help, clear the cache of whichever app you're using and try again. Open your game library, right-click on the Sims 4 icon (Origin) or hover over the Sims 4 icon and click the three dots (EA App), and select Repair. The first thing to try is to repair the game. If this doesn't work either, please contact EA customer support to make sure that the purchase did in fact go It sounds like the pack did not in fact download correctly. If that doesn't help, try using the App Recovery option, which is in the dropdown menu in the upper-left corner, in the Help category. At least, that's what I see on my laptop now that I have the game installed there, and the download did start when I clicked the button. If you click Sims 4 in your game library, then click Manage, then Manage add-ons, is Cats & Dogs on the list? If so, you should see a Download button. If not, let me know, and I can describe how to stop the syncing from happening. In your position, I wouldn't want OneDrive to sync anything, but perhaps you have a use for it. If the EA App did somehow install an expansion into this folder, the game wouldn't be able to use the data anyway.Īnd yes, the fact that you can use each others' saves is definitely because of OneDrive syncing the local files with cloud storage, then downloading them to all computers signed into this particular Microsoft account. What you found in OneDrive is the Sims 4 user folder, which contains saves and other user content.

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